The Western Union Company (NYSE: WU) today announced the launch of a new Global Capability Center (GCC) in Hyderabad, India, in partnership with HCLTech. The facility has been set up to advance Western Union’s technology transformation by scaling AI-driven innovation, strengthening a platform-led operating approach, and expanding engineering and operational capabilities.
The center was inaugurated by Devin McGranahan, President and CEO of Western Union, and C Vijayakumar, CEO and Managing Director of HCLTech, along with senior leadership from both organisations. Together with Western Union’s Pune Tech Center, the Hyderabad GCC will operate as a key global hub supporting technology delivery, engineering, and operations—helping build next-generation payments infrastructure, improving digital customer journeys, and strengthening global technology capabilities. The center will also utilize HCLTech’s AI-driven solutions, including AI Force™.
Devin McGranahan, President and CEO, Western Union, said, “This center is an important step in our transformation journey and in expanding our footprint in India. Through our partnership with HCLTech, we are combining deep engineering strength with advanced AI capability to accelerate innovation, strengthen security, and deliver a smoother experience for customers worldwide.”
C Vijayakumar, CEO & MD, HCLTech, said, “This marks a major milestone in our partnership with Western Union. It reflects HCLTech’s capabilities across cloud, digital, engineering and AI in supporting financial services transformation and modern GCC models. Together, we are focused on measurable outcomes aligned with Western Union’s Beyond strategy—expanding services beyond remittances and accelerating modernization of next-generation payments infrastructure.”
HCLTech is a global technology company with more than 226,300 employees across 60 countries, delivering capabilities across AI, digital engineering, cloud and software services. The company works across major industry sectors including financial services, manufacturing, life sciences and healthcare, high tech, semiconductors, telecom and media, retail and CPG, mobility, and public services. Consolidated revenues for the 12 months ending December 2025 were $14.5 billion.
Western Union (NYSE: WU) supports consumers and businesses worldwide with cross-border and cross-currency money movement, payments and digital financial services. Its platform enables access across more than 200 countries and territories and over 130 currencies, connecting to billions of bank accounts, millions of digital wallets and cards, and a network of hundreds of thousands of retail locations. Western Union’s focus is on expanding financial access and helping individuals and communities build stronger financial futures.
