Adani Electricity Mumbai Limited has secured the top rank among India’s electricity distribution utilities for the second year in a row, according to the latest Distribution Utilities Ranking (DUR) and Consumer Service Rating of DISCOMs (CSRD) released by the Union Ministry of Power in partnership with REC Limited.
The rankings evaluated 66 power distribution utilities across the country, with Adani Electricity achieving a score of 92.5. The recognition highlights consistent performance across operational efficiency, financial management and customer service delivery, reflecting the sector’s ongoing transition toward a performance-driven framework.
Adani Electricity was awarded an A+ rating, supported by strong results in supply reliability, billing accuracy and grievance redressal. The company’s performance demonstrates a balanced focus on operational execution and customer-centric service, which continues to set benchmarks within the industry.
The broader assessment indicates improvements across the sector, with more utilities achieving higher performance ratings. Six utilities received A+ ratings this year, and none were placed in the lowest category, signalling overall progress in service quality and operational standards. Other high-performing utilities included Tata Power Delhi Distribution Limited, Noida Power Company Limited, Dakshin Gujarat Vij Company Limited and BEST, reflecting a competitive mix of private and public sector players.
Adani Electricity’s strong ranking is attributed to its emphasis on efficient resource management, robust supply planning and the adoption of advanced digital technologies. The company has invested in smart metering, data analytics and system upgrades to enhance reliability and improve customer engagement.
Serving over three million consumers across Mumbai and its suburbs, the utility continues to focus on delivering uninterrupted power with high service standards. Its network operates with a reliability rate of 99.99 percent, supported by continuous infrastructure upgrades and responsive service mechanisms.
The latest rankings also highlight key trends shaping India’s power distribution landscape. These include increasing convergence in performance levels among utilities, the widespread adoption of digital technologies as a standard practice and a growing emphasis on consumer experience as a primary differentiator. As the sector evolves, utilities are placing greater importance on transparency, efficiency and responsiveness to meet rising expectations from consumers and regulators alike.
Adani Electricity Mumbai Limited is part of the diversified Adani Group and is engaged in electricity transmission and retail distribution. The company operates one of India’s most efficient power distribution networks, serving a large urban customer base across Mumbai with a strong focus on reliability, innovation and customer satisfaction.
