Wipro Limited has renewed its Digital Workplace Services contract with ABB, strengthening a long-standing partnership between the two companies. Under the expanded engagement, Wipro will continue to provide end-to-end digital workplace services for ABB’s global operations, with a focus on artificial intelligence, automation, employee experience and workplace modernisation.
The engagement will use Wipro’s AI-powered platforms and digital workplace solutions to improve workplace operations across ABB’s global workforce. The services will include AI-enabled support, automation and predictive workplace management. Wipro will use its AI Live Workspace and Digital Workplace Services offerings, supported by its WINGS AI-powered delivery platform. Its SmartOps AIOps capability will also be used to make workplace services more predictive and automated.
The programme will include GenAI-powered self-service, virtual agents, automated issue resolution and AI-assisted dispatch. Wipro will also use device telemetry and usage data to improve device lifecycle management and strengthen endpoint security operations.
The partnership is designed to help ABB provide a consistent digital workplace experience across its global operations while responding to the specific requirements of employees in different markets. The companies expect the technology-led approach to support higher productivity, better employee experience and improved operational efficiency.
Ana Jauregui, Head of Consumer Experience, ABB, said the reliability, security and user experience of the company’s digital workplace were critical because of its global and diverse workforce. She added that Wipro’s ability to provide standardised services while responding to local requirements would help ABB improve productivity and employee satisfaction.
Madhavan R Managing Director and Country Head of Switzerland, Wipro Limited, said the relationship between the two companies had developed over several years through trust and collaboration. He said the renewed engagement would combine Wipro’s AI capabilities with ABB’s digital workplace requirements to create a more automated and employee-focused workplace.
The expanded contract further strengthens Wipro’s presence in the industrial and manufacturing sector, where companies are increasingly adopting automation and AI to modernise workplace services. Wipro said the engagement would also support ABB’s wider digital transformation and sustainability objectives by improving technology management and making workplace operations more efficient.
Wipro Limited is an AI-powered technology services and consulting company serving customers across digital transformation requirements. The company has more than 240,000 employees and business partners across 65 countries. Its technology portfolio includes AI platforms, consulting services and digital solutions for enterprises across industries.
