Strengthening its focus on customer convenience and aftersales excellence, Škoda Auto India has inaugurated its first-ever Express Care facility in the country. Located at Perungudi on Chennai’s OMR Road and operated by Kun Motor Enterprises, the new centre marks a significant step in the company’s strategy to enhance service accessibility and improve the ownership experience for customers across India.
The launch follows a strong growth phase for the automaker, which has focused on expanding customer touchpoints, introducing ownership benefits, and building stronger relationships with consumers. The Chennai facility introduces Škoda Express Care, a specialised service initiative designed to deliver faster and more efficient vehicle maintenance while maintaining the brand’s quality standards.
Spread across 27,900 square feet, the facility features 16 service bays and is equipped with advanced infrastructure to handle a wide range of service requirements. The centre is expected to significantly reduce vehicle turnaround times through streamlined workflows, improved service planning, and enhanced operational efficiency.
Ashish Gupta, Brand Director, Škoda Auto India, said the new facility reflects the company’s commitment to delivering value beyond vehicle sales. He noted that customer satisfaction remains central to the company’s growth strategy and that the introduction of Express Care is aimed at making vehicle maintenance more convenient and predictable for owners.
The Express Care concept operates under the broader Škoda Super Care programme, which provides customers with four years of standard warranty coverage, four years of roadside assistance, and four labour-free periodic services. The new offering adds another layer of convenience by introducing dedicated service processes that improve speed and efficiency.
The facility incorporates advance job card preparation, parts pre-kitting, dedicated technician teams, parallel workflow execution, and real-time monitoring through digital workshop management systems. These measures are intended to minimise waiting periods and ensure a smoother service experience.
Kun Motor Enterprises, one of Škoda’s longstanding dealer partners in South India, will operate the facility. Dealer Principal Arun Uppuswamy said the new centre combines skilled manpower, modern equipment, and efficient service processes to provide customers with high-quality support throughout the ownership cycle.Tamil Nadu remains a key market for the brand. Škoda currently operates 31 customer touchpoints across 14 cities in the state, including Chennai, Coimbatore, Madurai, Salem, Tiruppur, Trichy, Vellore, Hosur, Karur, Pollachi, Cuddalore, Dindigul, Namakkal, and Thanjavur.
Over the past few years, the company has significantly expanded its nationwide network, growing from approximately 120 customer touchpoints in 2021 to more than 335 touchpoints across 185 cities. This expansion supports the company’s objective of improving accessibility while ensuring consistent service standards across the country. With the inauguration of the Chennai Express Care facility, Škoda Auto India continues to strengthen its customer-first approach and reinforce confidence among existing and prospective owners through faster, more efficient, and dependable aftersales support.
