Hinduja Global Solutions (HGS), listed on BSE and NSE, today announced its unaudited financial results for the second quarter and first half of FY2027. The company reported sequential improvement in Q2, with Total Income and EBITDA increasing by 1.1% and 36.5%, respectively, over the previous quarter.
Reported growth continued to reflect the impact of previously announced portfolio transitions. However, the continuing business recorded healthy high-single-digit growth on a comparable basis, supported by the gradual ramp-up of engagements secured over recent quarters. HGS also reported further improvements in delivery efficiency and execution during the quarter.
For Q2 FY2027, HGS consolidated, including its BPM and Digital Media businesses, reported revenue from operations of Rs 1,076.2 crore and Total Income of of Rs 1,214.5 crore. Total EBITDA stood at of Rs 158.8 crore, representing a margin of 13.1%. For H1 FY2027, consolidated revenue from operations was of Rs 2,126.5 crore, while Total Income stood at of Rs 2,415.6 crore. Total EBITDA for the six-month period was of Rs 275.1 crore, with a margin of 11.4%.
Commenting on the performance, Venkatesh Korla, Global CEO, HGS, said, “Q2 reflects steady progress as we strengthen the core business and continue to evolve HGS around our Intelligent Experience proposition. AI and automation are becoming a bigger part of how we deliver for clients, with Agentic AI enabling us to embed greater intelligence into our delivery model and generate better client outcomes. At the same time, our approach remains grounded in combining technology with process knowledge and human judgment, particularly where context and complexity matter.
“We are also seeing client conversations move beyond individual services or technology interventions towards broader challenges around productivity, process simplification and operating-model improvement. This plays to HGS’s strengths in bringing together deep domain expertise with digital capabilities to help clients identify where change can have the greatest business impact. We are beginning to see this in financial services and CPG, where conversations increasingly start with understanding and redesigning the underlying process before determining where technology can add the most value.
“Looking ahead, our focus is on execution by continuing to improve the business mix and developing more repeatable, industry-led solutions. These actions will help strengthen our relevance to clients, open up larger and more integrated opportunities, and build a stronger foundation for growth.”
HGS remains focused on ramping up newer engagements and converting its healthy sales pipeline. The company will continue to invest selectively in solutions, domain expertise and strategic partnerships, while maintaining financial and operational discipline to deepen client relationships and strengthen its business.
The company also reported progress in Project GANGA, Uttar Pradesh’s digital inclusion initiative being implemented in association with ONEOTT Intertainment Limited (OIL). GangaFiber broadband services were launched in September 2026, followed by the rollout of the initiative’s first operational networks. Interest in the Direct Service Partner (DSP) entrepreneurship model has reached approximately 4,000 applicants, with more than 1,100 candidates trained.
Commenting on the Digital Media division’s performance, Vynsley Fernandes, Whole-time Director of HGS and CEO, Digital Media Business, said, “With focused initiatives, the broadband vertical OneOTT Intertainment has seen robust 8% growth in revenues in H1 FY2027 over last fiscal, while the subscriber base grew by 6% during the same period, reflecting ARPU growth. On the NXTDIGITAL DTV front, efforts to address industry-wide challenges through innovation and cost optimisation across core expense heads are helping maintain the business at scale. The digital inclusion and social transformation initiative being rolled out across Uttar Pradesh by OneOTT, Project GANGA, has accelerated under the continued guidance of the State Transformation Commission.”
During the quarter, HGS received several industry recognitions for its AI-led solutions and technology capabilities. These included recognition for its anti-money laundering solution AMLens in the Driving Innovation with Business Impact (Medium Enterprise) category at the NASSCOM BPM Confluence Awards 2026. HGS was also named a Leader in NelsonHall’s Achieving Operations Transformation Leveraging Agentic AI 2026 NEAT ranking and ranked second in the Agentic CX Offerings market segment.
The company was featured in HFS Horizon: Customer Experience Services 2026 under Horizon 1, Functional Transformation, which described HGS as an “Outcome-backed AI-native CX transformation partner built on operational depth”. It was also recognised as a Major Contender in the Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2026 and as an Aspirant in the Everest Group BFS Agentic Business Operations PEAK Matrix® Assessment 2026. In addition, HGS was named among “The Booming 15 – Service & Technology Provider Standouts – Americas” in the ISG Index 2Q 2026.
HGS added 20 new clients for digital CX and technology solutions and seven clients for HRO and payroll processing during the period. As of September 30, 2026, the company had 453 active CX and Digital clients and 896 HRO and payroll processing clients and brands. Its Digital Media business, NXTDIGITAL, served more than 4.8 million customers.
In the UK, Hinduja Global Solutions was named a supplier on the RM1557.15 G-Cloud 15 framework, expanding access to its cloud, AI and technology services for public-sector organisations. The company had 16,320 employees across 10 countries and 23 global delivery centres as of September 30, 2026.
The Digital Media business covers 4,500 pin codes through two lakh kilometres of owned and partner fibre networks and more than 125 owned-and-operated NXTHUBs across India. HGS also expanded its DSP ecosystem through a dedicated Training Centre in Lucknow and the Project GANGA Learning Hub.
Hinduja Global Solutions (HGS) is a global provider of AI-enabled technology and business services that helps organisations transform with confidence. Drawing on decades of operational experience, HGS combines automation, analytics, artificial intelligence and domain expertise to deliver Intelligent Experiences across the customer lifecycle, including digital customer care, back-office operations, human resources outsourcing and advanced contact centre solutions.
Building on its capabilities in customer experience and business process management, Hinduja Global Solutions is expanding into related areas by integrating technology, data and operational insight to deliver business outcomes. Its Realized AI methodology focuses on practical, right-sized transformation, including a 90-day Proof of Value commitment to validate measurable impact in live environments before scaling.
HGS’s media division, NXTDIGITAL is a digital media distribution company in India, providing satellite, digital cable and broadband services to more than 4.8 million customers across 1,500 cities and towns. Part of the multi-billion-dollar Hinduja Group, HGS has 16,320 employees across 10 countries and 23 delivery centres, supporting some of the world’s recognised brands. For the year ended March 31, 2026, HGS reported Total Income of of Rs 4,857.0 crore (US$547.3 million).
