Rockwell Automation announced that Perth County Ingredients (PCI), a Canadian supplier of dried egg products to global food and nutrition markets, has reduced maintenance work, downtime, and operating costs after introducing the Fiix computerized maintenance management system (CMMS). PCI was dealing with aging equipment, frequent breakdowns, and expensive emergency repairs outside regular working hours. The company needed a way to move from constant repairs to planned maintenance. It adopted Rockwell Automation’s Fiix CMMS and Asset Risk Predictor, changing its maintenance approach within a few months.
Before the change, PCI relied entirely on fixing equipment after it failed. Important systems such as boilers and chillers needed constant attention, and emergency service calls were common. With Fiix CMMS in place, the maintenance team gained mobile access to work orders, standard procedures, and building automation tools through tablets. Technicians could quickly check equipment history, scan QR codes for instructions, and solve problems faster. Wi-Fi upgrades across the plant ensured smooth access to the system.
PCI worked with integration partner Majik Systems to connect plant controllers directly to the CMMS. This setup provided live updates on machine conditions such as vibration, temperature, pump current, and torque. When readings moved outside set limits, work orders were created automatically, helping the team fix issues before equipment failed. The integration was completed in two weeks and allows staff to monitor equipment around the clock.
After implementing the Fiix CMMS along with the Majik Systems integration, Perth County Ingredients saw significant improvements in its maintenance operations. The company reduced reactive maintenance by 54% and cut after-hours service calls by 47%, easing pressure on staff and improving overall efficiency.
The new system also delivered financial and reliability benefits. PCI now saves more than $40,000 each year in maintenance expenses, achieved a threefold return on its investment, and reduced equipment failures, including fewer pump and bearing replacements.
These results helped PCI shift staff time from emergency repairs to planned work, improve contractor coordination, and make better long-term equipment decisions. Because of the success, PCI’s parent company introduced Fiix at seven additional sites, allowing oversight across multiple facilities from one location. PCI is now using Fiix’s Asset Risk Predictor to spot early signs of equipment problems, such as rising pump torque or temperature changes, so repairs can be scheduled before breakdowns occur.
“We’ve already seen strong results,” said Tom Dufton, maintenance/product manager at Perth County Ingredients. “Being able to track equipment performance in real time and fix problems early has made a big difference.”
Rockwell Automation, based in Milwaukee, Wisconsin, provides industrial automation solutions and employs about 26,000 people in more than 100 countries. The company helps manufacturers improve productivity and efficiency through automation and control technologies.
