HCLTech, a global technology services provider, has been positioned as a Leader in the IDC MarketScape Worldwide Experience Build Services 2025 Vendor Assessment (document #US52973125, October 2025). The recognition highlights the company’s capabilities in helping organizations create, deploy, and scale customer-facing solutions that deliver consistent, high-quality experiences across digital and physical channels.
Experience Build Services, as defined by IDC, encompass the end-to-end development of customer experiences, combining CX strategy, design-led thinking, personalization, data-driven insights, and emerging technologies such as artificial intelligence and automation. These services enable enterprises to deliver connected, engaging interactions that align business goals with evolving customer expectations.
IDC’s assessment cited several areas of strength for HCLTech, including its expertise in implementing experience cloud platforms alongside an expanding digital marketing practice. The report also noted the company’s advanced personalization capabilities, strong data and analytics foundation, and ability to support large-scale organizational change through well-developed tools and delivery frameworks. Client feedback highlighted HCLTech’s deep understanding of customer needs, the caliber of its professionals, and the overall value delivered through its engagements.
Commenting on the recognition, Pawan Vadapalli, Corporate Vice President and Global Head of Digital Business Services at HCLTech, said the company remains focused on creating integrated experiences that connect technology, data, and human interaction. He emphasized that as real-time engagement and AI-led personalization become essential, HCLTech’s AI Foundry plays a central role in enabling adaptive experiences that strengthen brand relationships and generate measurable business outcomes.
Douglas Hayward, Senior Research Director for Customer Experience Services and Strategies at IDC, said HCLTech has built a strong reputation as a reliable partner for Experience Build Services. He noted that the company’s ability to combine experience platform implementation, digital marketing, and AI-driven personalization within an agile delivery model makes it well suited for organizations pursuing complex, enterprise-wide experience transformations.
The IDC MarketScape framework evaluates technology and service providers through a structured methodology that blends qualitative insights with quantitative analysis. The model offers buyers a comprehensive view of vendor capabilities, strategies, and long-term potential, enabling meaningful comparison across the competitive landscape.
HCLTech employs more than 226,600 professionals across 60 countries and delivers technology services spanning AI, digital engineering, cloud, and software. Serving clients across industries including financial services, manufacturing, healthcare and life sciences, high tech, telecommunications, retail, mobility, and public services, the company reported consolidated revenues of $14.2 billion for the twelve months ending September 2025.
