Subex has been named in the 2025 Gartner® Magic Quadrant™ for AI in CSP Customer and Business Operations, marking its second consecutive appearance in the report. The recognition highlights Subex’s continued role in supporting telecom operators with AI solutions that enhance operational performance and customer engagement.
Gartner’s report is designed to help Communication Service Providers (CSPs) evaluate AI vendors that can drive improvements across customer-facing and internal business functions. Subex’s inclusion reflects its ability to deliver measurable impact across core telecom functions such as fraud detection, revenue assurance, and partner settlements. With more than three decades of experience in telecom, Subex continues to evolve its AI offerings to meet changing industry demands.
“Our continued recognition by Gartner reaffirms the strength of our innovation and our deep understanding of telecom operations,” said Nisha Dutt, Managing Director and CEO of Subex. “Over the past year, we’ve advanced our work in Generative and Agentic AI, working closely with customers to solve key business challenges. This milestone motivates us to keep delivering intelligent, future-ready solutions for the telecom sector.”
Subex’s AI platform, HyperSense, enables telecom operators to apply AI across their data lifecycle—helping them make faster decisions, prevent revenue loss, reduce fraud, and improve service delivery. The company also offers managed services and business consulting to support long-term transformation efforts. With over 300 installations in more than 100 countries, Subex remains a trusted partner for CSPs looking to modernize their operations and unlock new revenue opportunities through AI.
Subex is a global provider of AI-driven solutions for the telecom industry, helping Communications Service Providers (CSPs) deliver seamless, connected experiences. Established in 1994, Subex brings over three decades of expertise in driving revenue growth and profitability for CSPs worldwide. Known for its strong foundation in business optimization and analytics, Subex is now at the forefront of applying artificial intelligence to enhance decision-making across customer ecosystems.
The company’s HyperSense platform enables telecom and enterprise clients to harness AI across the data value chain—accelerating insights and improving operational decisions. Subex’s product suite spans Business Assurance, Fraud Management, and Wholesale Revenue Management, helping CSPs minimize risk, combat fraud, and protect margins. In addition, Subex offers flexible Managed Services and strategic Business Consulting to support evolving business needs.
