Infosys Ltd. announced on Thursday, August 29, that it is expanding its partnership with Nvidia to enhance AI-driven, customer-focused solutions aimed at boosting innovation and operational efficiency for telecommunications companies. The collaboration will leverage Topaz, a suite of AI-first services and platforms, to help telcos improve customer experiences, optimize network operations, and speed up service delivery.
Infosys has developed three generative AI solutions powered by Infosys Topaz, utilizing Nvidia’s NIM inference microservices, NeMo Retriever embedding models, and NeMo Guardrails to create and deploy AI models tailored to the telco industry. Additionally, Infosys Topaz incorporates NVIDIA Riva, enabling real-time conversational AI, including transcription and translation services for call center agents.
Anand Swaminathan, Executive Vice President & Global Industry Leader – Communications, Media and Technology at Infosys, highlighted the potential of this collaboration, stating, “By integrating NVIDIA’s advanced AI technologies with Infosys Topaz, we are set to unlock next-generation enterprise AI capabilities, helping global organizations enhance business efficiency. This partnership will revolutionize network service design, NOC operations, and contact center functions, ensuring the responsible deployment of AI.”
Ronnie Vasishta, Senior Vice President of Telecom at Nvidia, noted the growing adoption of generative AI in the telecom sector, saying, “Telcos are turning to AI to boost business productivity with smarter networks and improved customer service. Through the combination of NVIDIA’s accelerated computing and AI platform with Topaz, we are delivering domain-specific solutions that will enable telcos to fast-track their AI adoption.”
Infosys is a global leader in digital services and consulting, renowned for its expertise in driving technological innovation and transformation. With a workforce of over 300,000 professionals across more than 56 countries, it empowers organizations to navigate their digital journeys through cutting-edge solutions in cloud computing and artificial intelligence.
Drawing on over four decades of experience, the company excels in managing complex global systems, delivering scalable digital solutions, and fostering continuous learning. Infosys is dedicated to advancing environmental sustainability and cultivating an inclusive workplace where diverse talent can thrive, reflecting its commitment to responsible governance and progressive innovation.
