VinFast Auto India has entered into a Memorandum of Understanding (MoU) with Castrol India Limited, a leading lubricant brand, to provide accessible and reliable after-sales services to its electric vehicle (EV) customers across India. This partnership strengthens VinFast’s long-term dedication to creating a trusted and efficient service network for its EV owners in the country.
Under this collaboration, Castrol India will offer its network of over 750 Castrol Auto Service (CAS) workshops, spread across 300+ cities, to VinFast customers. These service centers will be equipped with VinFast-branded service bays, certified EV-trained technicians, and original VinFast spare parts. VinFast will provide necessary service manuals, diagnostic tools, training, and warranty support, while Castrol will ensure that the workshops meet the required infrastructure and quality standards.
This alliance will allow VinFast customers to benefit from Castrol’s extensive expertise, advanced service procedures, and a seamlessly integrated digital workshop experience. By leveraging Castrol’s established service network, VinFast ensures its customers will enjoy consistent, high-quality service and transparency at every touchpoint, providing added convenience and trust in their EV ownership experience.
Pham Sanh Chau, CEO of VinFast Asia, shared “India is not just a new market for VinFast; it represents a long-term commitment to fostering a complete EV ecosystem. Access to dependable after-sales care is vital to achieving this vision, and our partnership with Castrol, along with other collaborators, ensures that our customers will have access to quality service nationwide from day one. This initiative aligns with our collective efforts to support India’s transition to sustainable mobility by making EV ownership more accessible and seamless.”
Rajeev Govil, Senior Vice President, India B2B, Castrol India, added “As the electric vehicle market grows in India, after-sales service is crucial to building customer trust. Through this collaboration, we are bringing the strength of our extensive Castrol Auto Service network to support VinFast and its EV owners. With our broad experience in servicing conventional vehicles, we are excited to help our network expand its capabilities to offer comprehensive EV services, contributing to India’s stronger mobility ecosystem.”
VinFast has demonstrated its commitment to India’s electric vehicle landscape through significant investments. The company recently inaugurated its first overseas assembly plant in Thoothukudi, Tamil Nadu, with an initial annual production capacity of 50,000 vehicles, scalable to 150,000 units. This move is set to create thousands of direct jobs. In addition, VinFast is collaborating with leading dealership groups to open 35 dealerships in 27 cities by the end of 2025.
With the recent launch of its premium SUVs, VF 6 and VF 7, in India, VinFast is simultaneously building a robust service infrastructure to ensure customers receive the same high standard of care, convenience, and reliability that defines its vehicles. Together, VinFast and Castrol aim to elevate service standards by offering advanced diagnostics, genuine parts, and a digital-first approach to after-sales support, all while promoting India’s shift towards sustainable mobility.
VinFast, a subsidiary of Vingroup JSC, one of Vietnam’s largest conglomerates, is a leading electric vehicle manufacturer with the mission of making EVs widely accessible. The company is expanding rapidly with a focus on key markets across North America, Europe, and Asia, while increasing its distribution network and manufacturing capacities.
Castrol India Limited, part of the bp group, is a leading name in the lubricant industry with over 115 years of presence in India. Known for its innovative and high-performance products, Castrol offers trusted brands like Castrol CRB, Castrol GTX, Castrol Activ, Castrol MAGNATEC, Castrol EDGE, and Castrol POWER1. Castrol serves diverse sectors such as automotive, mining, machinery, and wind energy, and operates three blending plants with a broad distribution network across more than 150,000 retail outlets in India. Globally, Castrol has been a leader in advancing technology for 125 years.
