One Point One Solutions Limited (NSE: ONEPOINT | BSE: 544748), an AI-powered customer experience and enterprise operations company, has been recognised with the Best Use of AI in Customer Service award at the India CX Strategy & Summit 2026. The award recognises the company’s use of artificial intelligence to improve customer engagement, accelerate response times, personalise interactions and automate support processes. It also highlights One Point One Solutions’ focus on combining AI technology with domain knowledge and human expertise to deliver better customer outcomes.
Over the past year, the company has expanded its work in conversational AI, intelligent automation, analytics and digital transformation. These capabilities are helping enterprises respond to changing customer expectations while improving operational efficiency.
One Point One Solutions is using AI across different stages of the customer experience rather than limiting the technology to individual automated interactions. Its solutions are designed to support decision-making, simplify processes and provide enterprises with greater visibility into customer operations.
Akshay Chhabra, Chairman and Managing Director, One Point One Solutions Limited, said the recognition reflects the company’s approach to using AI as a tool for improving both customer experience and business performance. “We are honoured to receive the Best Use of AI in Customer Service award at the India CX Strategy & Summit 2026. This recognition validates our belief that the real value of AI lies not simply in automation, but in its ability to make customer experiences more intelligent, responsive and outcome-driven,”Mr Chhabra said. He added that the company is combining AI, technology, industry expertise and human intelligence to help enterprises redesign their customer experience models.
The India CX Strategy & Summit brings together customer experience professionals, business leaders, technology companies and industry experts to discuss emerging trends in customer engagement and recognise organisations driving innovation in the sector. The latest recognition comes as companies increasingly move from testing AI solutions to deploying them at scale. One Point One Solutions said it remains focused on applications where AI can deliver measurable improvements in customer satisfaction, operational efficiency and business results.
Founded in 2008, One Point One Solutions is headquartered in India and has more than 17 years of experience in customer experience and operations management. The company operates nine global delivery centres and employs more than 6,000 professionals serving customers across India, Asia, Europe and the US.
Its service portfolio includes customer experience management, digital transformation and automation, finance and accounting outsourcing, trust and safety, supply chain and operations management, creator economy support, and medical records and litigation support. The company serves enterprises across sectors including banking and financial services, fintech, e-commerce, healthcare, manufacturing, legal and construction. With investments in generative AI and automation, One Point One Solutions is expanding its AI-led business process management capabilities across its global delivery network.
One Point One Solutions Limited (NSE: ONEPOINT | BSE: 544748) is a global customer experience and enterprise operations company powered by artificial intelligence. Established in 2008 and headquartered in Mumbai, India, the company has a workforce of more than 8,000 professionals operating through 10 delivery centres across four continents.
1Point1 combines human expertise, domain knowledge, global delivery capabilities and agentic AI to help enterprises improve customer experience and streamline business operations. Its solutions are designed to deliver measurable business outcomes across complex and highly regulated industries.
The company offers a wide range of services covering customer experience, digital transformation, finance and accounting, trust and safety, records and retrievals, and technology-led enterprise solutions. These capabilities enable businesses to manage critical customer and operational processes while improving efficiency, responsiveness and service quality.
1Point1 follows a dual growth strategy built around its global human services business and ResolX, its agentic AI platform. Through this approach, the company combines experienced professionals with AI-led automation to help enterprises move beyond managing customer conversations towards faster and more effective resolutions.
With its global operating model, technology capabilities and focus on industry-specific requirements, 1Point1 works with enterprises looking to modernise customer and back-office operations. Its solutions are aimed at helping organisations manage increasingly complex workflows while improving productivity and delivering better outcomes.
