Infosys, a global leader in digital services and consulting, has been selected by the NHS Business Services Authority (NHSBSA) to deliver a next-generation Workforce Management Solution for the National Health Service (NHS) in England and Wales. The initiative aims to transform how the NHS manages its workforce by introducing a modern, flexible, and fully integrated digital platform covering the entire employee journey—from hiring and onboarding to payroll, learning, and retirement.
Built on advanced technologies and AI-driven insights, the new system will simplify workforce planning, support data-backed decision-making, and enhance the overall staff experience. The intuitive design will allow NHS employees to manage their personal and professional details easily, reducing administrative effort and freeing up more time for patient care. The platform will also ensure seamless integration with existing NHS systems, improving connectivity, user experience, and operational efficiency.
Michael Brodie, Chief Executive, NHSBSA, said, “Delivering the Future NHS Workforce Solution is central to achieving the goals of the 10-Year Health Plan. This is not just about replacing the existing ESR system—it’s about creating a strategic, data-driven foundation to attract, retain, and support the NHS workforce of tomorrow. Partnering with Infosys enables us to deliver a smarter, more resilient, and future-ready solution.”
The NHS Business Services Authority, an arm’s-length body under the Department of Health and Social Care, provides essential national services to NHS organisations, healthcare contractors, patients, and the public. Its mission is to deliver business service excellence that supports healthier lives and strengthens the UK’s health and social care systems.
Infosys is a global technology and consulting firm helping enterprises in more than 59 countries accelerate digital transformation through cloud, AI, and automation. With a team of over 320,000 professionals, Infosys brings decades of expertise in managing complex enterprise systems, fostering innovation, and driving efficiency at scale. The company’s focus on sustainable growth, inclusive culture, and continuous learning underscores its commitment to empowering people, businesses, and communities worldwide.
