Tata Consultancy Services (TCS) has entered a five-year partnership with Vodafone Idea (Vi) to overhaul its business support systems (BSS) using a new AI-enabled digital platform. The initiative is aimed at strengthening Vi’s customer engagement, streamlining service delivery, and supporting faster rollout of new products.
The new system will be built on two of TCS’s core platforms — TCS HOBS™ and TCS TwinX™. TCS HOBS will provide the foundational infrastructure for business operations and support seamless integration across digital touchpoints, while TCS TwinX will introduce artificial intelligence and machine learning to enhance service responsiveness and simulate business scenarios.
With this upgrade, Vi aims to improve its ability to offer personalized services, automate key operations, and ensure agility in a fast-moving market. The platform is expected to reduce time-to-market for new offerings, improve system reliability, and help the company adapt more quickly to customer needs.
Jagbir Singh, Chief Technology Officer at Vodafone Idea, said “This partnership sets the stage for a major shift in how we interact with and serve our customers. By modernizing our core systems and embedding AI across operations, we’re raising the bar for customer experience and digital service delivery.”
TCS brings to this project over two decades of experience in telecom and communications services. The company currently works with telecom clients in 45 countries, managing systems for over a billion subscribers globally. Its work spans across operations support, network modernization, IT systems, and enterprise platforms.
Ujjwal Mathur, President and Country Head – India Business at TCS, added “Our work with Vodafone Idea builds on a long-standing relationship. This transformation program reflects our continued focus on delivering reliable, future-ready solutions for critical industries like telecom. Through our AI tools and proven digital platforms, we’re helping Vi drive operational efficiency and better connect with its customers.”
TCS noted that this engagement is part of its broader commitment to supporting India’s digital growth using technology developed and built within the country. As part of this focus, TCS is working on solutions that promote secure, scalable, and sustainable digital infrastructure across sectors.
Vodafone Idea, a joint venture between the Aditya Birla Group and Vodafone Group, is one of the country’s leading telecom operators. It holds spectrum across 17 telecom circles for mid-band 5G and 16 circles for mmWave. Vi currently offers services across 2G, 4G, and 5G networks and is actively expanding its 5G footprint. The company continues to develop its infrastructure and digital platforms to improve access for both individual and enterprise users. Vi’s equity shares are listed on the NSE and BSE under the name “Vi.”
TCS is a global IT services and consulting company with operations in 55 countries and over 600,000 employees. Since 1968, it has delivered enterprise technology solutions to leading organizations across sectors. TCS is part of the Tata Group and is listed on BSE and NSE. The company also supports global endurance events such as the New York City Marathon and London Marathon, with a focus on health, sustainability, and community involvement.
