Tata Consultancy Services (TCS), a global leader in IT services, consulting and business solutions, today announced the successful completion of one of the largest policy migrations in the UK insurance sector for Lloyds Banking Group’s Scottish Widows. Diligenta, TCS’ UK-based subsidiary specializing in life and pensions administration, has migrated the final tranche of policies covering over 900,000 customers, completing the transformation programme that brings more than 3.8 million Scottish Widows customers onto the TCS BaNCS™ platform and its digital ecosystem.
In addition, TCS has deployed its next-generation TCS BaNCS Wealth platform for the UK market, successfully migrating 980,000 retail customer portfolios. The platform supports Individual Savings Accounts (ISAs) and Open Ended Investment Company (OEIC) products, while enabling enhanced digital servicing for customers. The migration replaces multiple legacy systems with the digitally enabled TCS BaNCS™ platform, improving operational efficiency and customer experience.
Donald MacKechnie, Chief Operating Officer and Managing Director, Longstanding, Scottish Widows, said “This milestone represents significant progress in our transformation programme and demonstrates the strength of our long-standing partnership with Diligenta and TCS. Customers will now benefit from faster, simpler and more efficient service enabled by digitisation.”
R Vivekanand, President, Products and Platforms, TCS, said “Our team has set a benchmark with this large-scale migration. We are committed to supporting Scottish Widows with advanced technology solutions, including future applications of AI, to deliver superior digital experiences.”
Scottish Widows, the life and pensions business of Lloyds Banking Group, entered into a 15-year partnership with TCS in 2017 to simplify its operating model, enhance customer service, and consolidate policy administration onto a single platform. Today, the TCS BaNCS™ Insurance Platform manages more than 20 million policies in the UK, providing end-to-end digital administration for life, pensions, and investment products.
TCS, part of the Tata Group, employs over 600,000 associates across 55 countries and generated consolidated revenues of over US $30 billion in FY2025. The company has built enduring client partnerships by consistently applying new technologies to help enterprises adapt and grow.
