Forging Trust, Flexibility, and the Future: Harsh Bansal on BMW’s Steel with Service

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Harsh Bansal, Managing Director of BMW Industries Limited

From its roots in Kolkata to its growing footprint across eastern India, BMW Industries Limited has steadily evolved into one of the country’s most agile and trusted steel processing companies. Known for its end-to-end capabilities across long and flat steel products, the company has built a reputation in the B2B ecosystem for quality, reliability, and responsiveness. With a bold ₹800+ crore investment in a new facility at Bokaro and a focused push into value-added and customer-centric offerings, BMWIL is entering a new phase that blends legacy with innovation and scale with service.

Founded in 1981 and headquartered in Kolkata, BMW Industries Limited has grown into one of India’s foremost steel processing companies, specialising in long and flat steel products. With a network of seven manufacturing and processing centres across Jamshedpur and Howrah, the company produces a wide range of offerings, from HRPO and CR coils to galvanised sheets, TMT rebars, pipes, and transmission-line towers—serving marquee clients like Tata Steel, JSW, and SAIL.

In an exclusive interaction with Machine Maker, Harsh Bansal, Managing Director and second-generation leader at BMWIL, shares this transformation’s vision. From strengthening MSME linkages and launching the “Steel with Service” initiative, to embracing sustainability and digitalisation, Harsh Bansal offers rare insight into how BMWIL is rechristening steel delivery for both industrial giants and small manufacturers alike. With clarity, humility, and purpose, he outlines a strategy to expand and empower.

Building at the Core: Why Bokaro Marks a Turning Point for BMW Industries

As part of its ambitious expansion strategy, BMW Industries Limited is investing over ₹800 crore in a state-of-the-art steel processing and downstream manufacturing facility in Bokaro, Jharkhand. This move signals a deeper integration into India’s steel value chain. When Harsh Bansal speaks about this landmark investment, it’s with the clarity of laying the groundwork for transformation. “The Bokaro plant is a major step in our plan to become a fully integrated steel company,” he shares the strategic intent behind the project.

Located in one of India’s emerging industrial corridors, Bokaro offers geographical advantage. “We chose Bokaro because it is an industrial hub with good transport and easy access to raw materials,” says Mr Bansal. This proximity is expected to streamline logistics, shorten delivery timelines, and improve customer responsiveness across the country. “It brings us closer to our key markets and helps us manage supply chains better.”

But the vision extends far beyond logistics. For BMWIL, the Bokaro facility is a launchpad to scale its B2B and B2C business lines, with a focused product mix aligned to market demands. “It will let us expand both our B2B and B2C business by producing products that are in demand,” Harsh Bansal explains, highlighting its potential to contribute meaningfully to India’s domestic steel capacity and reduce reliance on imports. “This plant is a foundation to grow in scale and efficiency,” Harsh Bansal notes. “It will make our business stronger, more flexible, and better prepared for long-term growth.”

Closer to the Customer: Building a Smarter, Faster Steel Ecosystem

For Harsh Bansal, the Bokaro plant is a production milestone, springboard for building deeper, more responsive relationships with customers. That connection begins with reach, and BMW Industries is laying the groundwork to bring steel solutions closer to the point of need. “We’re setting up regional distribution centers with local partners to ensure faster delivery,” Harsh Bansal explains. This reduces lead times, empowers customers to plan their operations more efficiently, and sets a new standard for service in the steel industry. “It helps them plan their work better,” he adds.

But speed is only half the equation, customisation is the other. BMWIL is now exploring collaborations with service centers capable of tailoring products to specific applications. “These centers will allow us to cut, coat, or pack steel as needed, making it easier for small businesses to use,” Mr Bansal shares. Whether it’s custom lengths, surface treatments, or specialized packaging, these services bridge the gap between raw steel and usable material.

By strengthening these downstream linkages, BMWIL is shifting its role from supplier to solution provider. “By building this system, we are moving closer to the end-user,” says Harsh Bansal. The benefit is logistical, as well as strategic. “This gives us better feedback, helps us respond faster to changing demand, and builds long-term trust.” At its core, the vision is about resilience and responsiveness. “We are working on making this ecosystem stable and efficient so that we can provide not just steel, but complete solutions for our clients,” Harsh Bansal shares, where supply chains become service chains, and transactions turn into relationships.

Steel, Simplified: Delivering Ready-to-Use Value for MSMEs

As BMWIL Industries expands its horizons, one of the most exciting shifts lies in its growing portfolio of value-added steel products for real-world utility. Harsh Bansal outlines this strategy with a deep understanding of industry gaps. “We are planning to produce galvanized and color-coated coils and sheets,” he shares. “These will be used to make things like tubes, structural parts, furniture frames, and components for construction and appliances.”

The vision is clear: to eliminate inefficiencies faced by the very backbone of India’s economy, the small and mid-sized businesses. “Many MSMEs need ready-to-use steel but face challenges getting quality raw material on time and at the right cost,” Harsh Bansal explains. The fragmented nature of procurement, where businesses often juggle multiple vendors just to get steel in usable form, ends up draining time, capital, and quality control.

BMWIL is positioning itself as a dependable ally in this space, by delivering pre-processed, precision-grade steel that’s production-ready. “Our goal is to become a reliable supplier who gives them the right product in the right form, ready to use,” Mr Bansal affirms. But there’s a conscious line they won’t cross. “For example, if a tube-making company needs pre-coated coils, we can supply that, but we won’t make tubes ourselves.” It’s a strategy rooted in collaboration, not competition. “Our products are designed to save time, reduce costs, and improve efficiency for our customers,” Harsh Bansal says.

Reading the Market: A Mid-Sized Player’s Edge in India’s Steel Boom

India’s steel sector is on an unmistakable upward growth, and Harsh Bansal sees it as both a challenge and a window of opportunity, especially for companies like BMWIL. “India’s steel demand is growing fast,” he notes. “The government has set a target of reaching 300 million tonnes of steel production by 2030.” With infrastructure, housing, and renewable energy sectors leading the charge, the landscape is rapidly evolving and so is the definition of value.

For mid-sized players like BMWIL, scale is about size, speed, agility, and the ability to personalize. “Large companies often focus on volume, but we can offer smaller batches, faster delivery, and more personalized service,” Mr Bansal explains. This ability to serve with precision, particularly in segments that demand quick turnaround and flexible quantities, is where BMWIL finds its competitive edge.

“The MSME sector is a big opportunity,” Harsh Bansal adds. “Many of these customers are too small for large steel companies, but they are the right size for us.” From small fabricators to component manufacturers, this underserved segment is growing, and hungry for consistent, quality steel. BMWIL’s strategy is simple: support their growth, and grow alongside them.

Harsh Bansal

Looking ahead, the company also sees potential in expanding its reach across borders. “We see potential in export markets for niche products,” Harsh Bansal shares. These are targeted offerings that bring Indian engineering quality to specialized global applications. At the heart of it all is a belief in building smarter, more responsive downstream supply chains. “Our strength lies in responding quickly and offering the right products to the right customers,” Harsh Bansal emphasizes. It’s a strategy born from understanding where the Indian steel story is heading, and how BMWIL can shape it.

Towards a Responsible Future: Sustainability and Smart Manufacturing at BMWIL

In an industry often viewed through the lens of scale and output, BMWIL under Harsh Bansal is quietly redefining what modern manufacturing should look like, efficient, responsible, and resilient. “Sustainability is more than following rule,” he emphasizes. On the ground, this commitment translates into tangible action. “At the plant level, we’ve started using solar power, rainwater harvesting, LED lighting, and proper e-waste disposal,” Mr Bansal shares. These efforts, while incremental, help reduce environmental impact and operating costs—two critical levers in building a future-ready enterprise.

Ahead of being green, the transformation is becoming digital. BMWIL is investing in industrial IoT to monitor machines in real time and shift from reactive to predictive maintenance. “This reduces downtime and improves safety,” Harsh Bansal explains. From inventory control to logistics and quality tracking, technology is becoming central to how the company operates agile, precise, and customer-focused.

This blend of sustainability and digitalization is also becoming a key trust-builder in an increasingly aware marketplace. “These efforts help build trust with customers, partners, and investors, who are increasingly focused on environmental and social responsibility,” Mr Bansal points out. It’s a journey of continuous learning and adaptation, with a clear mission: “Use fewer resources, waste less, and deliver better outcomes.”

Steel with Service: Earning Trust Through Every Transaction

For Harsh Bansal, customer trust isn’t won with marketing. “Trust is built over time by being consistent, honest, and listening to customers,” he says. That principle has guided BMW Industries Limited’s growth in the B2B space, where reputation is forged as much by product quality as by how a company responds when things don’t go as planned. “We’ve earned trust by sticking to quality, delivering on time, and being responsive to problems,” Mr Bansal notes.

Now, as BMWIL begins expanding into more consumer-facing domains, that same ethos is being carried forward with added depth. “One key initiative is ‘Steel with Service,’” he reveals. “It’s about helping customers understand what they need, how to use it, and solving problems when they arise.” This approach transforms the company from a supplier into a strategic partner, particularly for first-time or small-scale buyers.

The emphasis is on simplification and empowerment. For smaller buyers, BMWIL is working to streamline the entire buying process making high-quality steel more accessible, understandable, and usable. “We want to offer support, training, and even co-develop solutions with our customers when needed,” Bansal says. By doing so, the company is creating a more inclusive and resilient customer base built on relationships.

“In both segments, our goal is to reduce uncertainty and make it easier for customers to work with us,” he adds. It’s a long-term view, one that sees loyalty not as a given, but as the reward for doing things right, consistently. “Over time, this builds loyalty and helps us grow alongside our customers.”

Legacy with Purpose: Leading the Next Chapter at BMWIL

As a second-generation entrepreneur, Harsh Bansal understands the weight of legacy and the urgency of relevance. “We are not building something from scratch,” he reflects. Alongside his brother, Harsh Bansal brings a deep sense of stewardship to the table. “We’ve inherited something valuable, and we need to earn our place every day.”

Over the past two decades, BMWIL has witnessed a quiet but powerful transformation led by ambition and discipline. “One big change we’ve made is bringing in more structured systems and removing a casual approach to operations,” he shares. What once ran on experience and instinct now runs on accountability, data, and empowered teams. “Today, we focus on building teams that take ownership.”

As the company matured, so did its responsibilities especially in the context of being a listed entity. “We have had to adjust to a world with more rules and compliance,” Harsh Bansal admits. “Our responsibility to shareholders, employees, and customers is greater.” This evolving role as custodians of public trust has shaped how the company balances performance with purpose.

While there may not be one defining turning point, Harsh Bansal finds meaning in the progress made by people. “Seeing our teams grow into leaders themselves has been very satisfying,” he says with quiet pride. Through it all, the guiding principle remains rooted in integrity. “As one of my professors used to say, the goal is to make decent money, decently—and that continues to guide us”, concludes Harsh Bansal.