Wipro Limited, a global technology services and consulting company, has announced the expansion of its strategic partnership with ServiceNow to help enterprises accelerate the adoption of agentic AI workflows across critical business functions, including IT, human resources, procurement, and cybersecurity. The collaboration will combine Wipro Intelligence™, the company’s AI-powered ecosystem of platforms and solutions, with the ServiceNow AI Platform to enable organizations to automate, orchestrate, and manage complex enterprise workflows with greater efficiency and governance. The initiative is designed to reduce operational silos, minimize manual intervention, and improve visibility across enterprise processes, allowing businesses to enhance productivity while maintaining stronger compliance and accountability standards.
As part of the expanded engagement, several Wipro Intelligence™ offerings will leverage the capabilities of the ServiceNow AI Platform to modernize enterprise operations. These include SmartProcure, which enhances procurement efficiency through streamlined approvals, standardized workflows, and faster execution; Telco Autonomous Networks, which supports telecom service operations by combining AI-driven workflows with industry-specific intelligence to improve issue resolution and service continuity; and Cyber Transform, which strengthens security operations through improved vulnerability management, incident response, and governance across cybersecurity functions.
Amit Zavery, President, Chief Operating Officer, and Chief Product Officer at ServiceNow, said the partnership reflects the growing need for enterprises to move beyond isolated AI deployments toward connected and outcome-focused implementations.“Enterprises are increasingly looking for AI solutions that are secure, scalable, and aligned with business objectives. By integrating agentic AI into enterprise workflows, organizations can transform ideas into measurable outcomes while improving operational efficiency and governance,” he said.
Malay Joshi, Chief Executive Officer of Wipro’s Americas 1 Strategic Market Unit, noted that many organizations continue to face challenges in scaling AI adoption despite strong interest and investment. “The challenge for most enterprises is not the ambition to adopt AI, but the ability to operationalize it effectively at scale. Through this expanded partnership with ServiceNow, we are bringing together consulting expertise, AI capabilities, and industry-focused solutions to help organizations modernize operations, improve business outcomes, and implement AI with the right controls and governance frameworks,” Joshi said.
The enhanced partnership is expected to deliver several benefits for clients, including a unified system for managing enterprise work requests, policy-driven workflow execution with built-in governance and auditability, faster cycle times through reduced manual coordination, and improved visibility into process ownership, status, and completion across business functions.
Wipro Limited is a global technology services and consulting company with more than 230,000 employees and business partners across 65 countries. Wipro Ventures, the company’s corporate investment arm, manages assets of over $500 million and focuses on early- and mid-stage enterprise software companies specialising in AI, data, cybersecurity and cloud technologies
