NORD DRIVESYSTEMS, a leading provider of drive technology solutions, is introducing a new initiative to enhance customer support. The company has decided to equip its products with QR codes, offering numerous benefits and improved accessibility to its customers. By scanning the QR codes, customers can now directly connect with the customer service of their respective country organization, ensuring efficient and effective support.
The primary advantage of this QR code system is the ability to connect with the right contact person who speaks the customer’s native language. Upon scanning the QR code, the contact person can instantly view the specific drive solution being used by the customer, enabling them to provide immediate and expert assistance. Alternatively, customers can provide the serial number of their drive component when contacting the service department by phone.
Jörg Niermann, Head of Marketing at NORD DRIVESYSTEMS, explains the functionality of the QR code system, stating that scanning the code with a mobile device redirects customers to the “Digital services” selection menu. In addition to accessing the service department, customers have several other options available to them.
By using the serial number of their drive component, customers can navigate to the documentation and explore a list of potential spare parts. Additionally, they can contact their responsible sales department or directly access the myNORD customer portal. The QR code links all subsequent information to the unique serial number of the drive component, ensuring a seamless and personalized experience.
The implementation of the QR code system will begin during the LogiMAT trade show at the end of April. Starting from this point, all drive components supplied by NORD DRIVESYSTEMS will be equipped with QR codes, providing customers with the aforementioned advantages. However, the company’s commitment to customer service doesn’t end there.
Niermann highlights the ongoing efforts to further enhance services, mentioning plans to offer customers digital updates for their frequency inverters through the “Digital services” platform.
By introducing QR codes on their products, NORD DRIVESYSTEMS aims to streamline the communication process and ensure customers have easy access to the right support channels. This initiative reflects the company’s dedication to providing efficient and personalized assistance to its valued customers.
For more information about the QR code system and other services offered by NORD DRIVESYSTEMS, please visit their website.
