Locks & Architectural Solutions, part of the Godrej Enterprises Group—one of India’s most respected industrial names—has introduced a new pan-India Service CRM, aimed at transforming after-sales support in the growing smart home segment. This digital platform, built to deliver faster service and greater convenience, covers over 200 service centres across more than 6,500 pin codes and supports over two lakh customers through 80+ regional offices.
As digital living becomes mainstream, reliable post-sale service has become a vital factor in the ₹6,000 crore locks market. This new platform brings together support for both traditional and smart locking systems under one system, offering customers seamless complaint registration, quicker resolution times, real-time updates, and complete service history tracking.
Speaking about the launch, Shyam Motwani, Business Head, Locks & Architectural Solutions, said, “Our responsibility to customers doesn’t stop at the sale—it starts there. This platform is designed to simplify and improve how we engage with homeowners, ensuring efficient, clear, and supportive service. It reflects our focus on strengthening trust and providing continued support long after installation.”
This Service CRM integrates physical and digital service infrastructure, providing smarter tracking and faster assistance. Whether for fingerprint-enabled smart locks or classic mechanical options, the system ensures the same level of service across all product lines and geographies.
Beyond enhancing user satisfaction, this digital tool supports the brand’s future goals. Locks & Architectural Solutions ended FY25 with over ₹1,000 crore in revenue and aims to reach ₹2,500 crore by FY28. Improved service delivery is expected to drive loyalty, retention, and overall customer confidence—key factors in achieving that growth. As a leading name in the home security space, Godrej continues to set benchmarks not only in innovative locking systems but also in dependable, responsive customer support—adapting to meet the expectations of today’s digital-first households.
A division of the Godrej Enterprises Group, Locks & Architectural Solutions has led the evolution of security hardware in India. From launching the country’s first indigenously made digital lock to introducing advanced biometric systems and globally patented dual motion technology, the brand has consistently raised the bar. Today, it also offers architectural hardware solutions, reinforcing its position as a pioneer in both security and design innovation
