KPIT Technologies, a global leader in mobility technology solutions, today announced a strategic Outsourcing Service Provider (OSP) partnership with Salesforce, the world’s #1 AI CRM platform. Through this collaboration, KPIT will deploy its Vehicle Relationship Management (VRM) solution on Salesforce’s scalable, secure and AI-powered CRM platform, delivering stronger business outcomes for automotive OEMs and mobility service providers worldwide.
Automotive aftersales is undergoing a major transformation as passenger vehicle, commercial truck and off-highway manufacturers face growing expectations to deliver faster, more consistent service experiences while maximizing service revenues and controlling global operating costs. This transformation is being accelerated by increasing vehicle complexity, rising warranty expenses, shortage of skilled technicians, tightening regulations, and the presence of fragmented aftersales IT landscapes that slow down decision-making and increase operational inefficiencies.
KPIT’s Vehicle Relationship Management solution addresses these challenges by creating an integrated ecosystem that brings together customer data, vehicle data and AI-led intelligence to optimize the complete aftersales journey for both customers and vehicle manufacturers. The VRM journey begins at the point of sale through connected monitoring, software updates and intelligent maintenance planning. In the event of a breakdown or failure, VRM enables pre-diagnostics, intelligent resource planning and workshop automation to ensure quicker repairs, improved turnaround time and smoother customer experiences.
With over two decades of global automotive expertise, KPIT has supported OEMs in reducing warranty claims by up to ~10%, reducing vehicle downtime for customers by up to ~25% and improving dealership throughput by up to ~20%. As part of the partnership, KPIT will bring its end-to-end VRM solution on Salesforce’s Agentforce 360 for Automotive, including key modules such as Data Platform, Triage, Resource Management, Scheduling & Service Broker, Aftersales Information Bus, Customer Diagnostics Assistant, Predictive Maintenance and Remote Diagnostics. Together, these capabilities enable seamless, data-driven aftersales operations across the vehicle lifecycle.
Salesforce’s Agentforce 360 for Automotive is purpose-built for OEMs, dealers and captive finance organizations, bringing together driver and vehicle data on a unified AI CRM platform. It supports sales, service, finance and in-vehicle customer interactions, while enabling agentic AI-powered workflows that help automotive brands deliver personalized experiences at scale. Connected Vehicle capabilities also allow companies to create and manage subscriptions and services, bringing telematics and driver insights directly into the CRM to accelerate innovation and improve time-to-market for new monetizable offerings.
Kishor Patil, MD & CEO, KPIT Technologies, said, “Our partnership with Salesforce is an important milestone in reimagining the future of automotive aftersales. By combining KPIT’s VRM platform and deep automotive expertise with Salesforce’s AI-powered platform, we will enable mobility organizations to deliver proactive, data-driven and seamless aftersales experiences. We will deploy our in-production workflows on Salesforce and co-create new end-to-end agentic AI workflows to raise benchmarks for efficiency, customer satisfaction and innovation across the global mobility ecosystem.”
Arundhati Bhattacharya, CEO & President, Salesforce South Asia, said, “The next era of mobility is defined by intelligent and seamless customer experiences. This collaboration brings together Salesforce’s platform intelligence with KPIT’s automotive leadership to enable vehicle-maintenance-as-a-service at enterprise scale and transform a traditionally complex service model into a proactive, customer-first experience for modern automakers.”
KPIT Technologies is a leading global partner in the automotive and mobility sectors, helping to make software-defined vehicles a reality. Specializing in embedded software, AI, and digital solutions, KPIT supports the mobility industry in its transition to a clean, smart, and safe future. With a workforce of around 13,000 experts across the globe, KPIT accelerates the adoption of next-generation technologies in mobility. The company has engineering centers in Europe, the USA, Japan, China, Thailand, and India, collaborating with leaders in the automotive and mobility sectors to drive transformation.
