For the fourth quarter of FY2025, HGS recorded total income of Rs. 1,297.7 crore, with EBITDA standing at Rs. 279.2 crore and an EBITDA margin of 21.5%. Revenue from operations amounted to Rs. 1,161.1 crore, and the company’s Profit After Tax (PAT) was near break-even at a loss of Rs. 1.7 crore. As of March 31, 2025, HGS had a Net Cash and Treasury Surplus of Rs. 5,167.8 crore.
For the full fiscal year, total income reached Rs. 4,958.8 crore, with EBITDA totaling Rs. 811.8 crore and a margin of 16.4%. The company reported a PAT of Rs. 100.7 crore, including profits from discontinued operations. Revenue from operations for the year stood at Rs. 4,404.2 crore.
In light of the upcoming retirements of Partha DeSarkar, Group CEO, and Srinivas Palakodeti, CFO, the Board of Directors has appointed Venkatesh Korla, President & CEO of HGS Americas, as the new Global CEO, effective immediately. Mahesh Kumar Nutalapati, Deputy CFO, has also been elevated to the position of Global CFO.
Venkatesh Korla brings over 25 years of experience in digital services and customer experience, with a proven history of leading global teams and driving digital transformation. He previously founded Element Solutions, which was acquired by HGS and forms the backbone of the company’s technology services business. Mahesh Kumar Nutalapati, a Chartered Accountant with 24 years of experience, has deep expertise in finance, risk management, IPOs, M&As, and financial strategy. He has played a key role in cost optimization initiatives and the development of ESG frameworks.
Ashok P.Hinduja, Chairman of HGS, commented, “As the company evolves towards an AI-driven future, Venkatesh’s extensive experience in digital transformation will be instrumental in driving HGS’ growth. We are excited for the future under his leadership.”
Venkatesh Korla expressed his excitement in taking on the role of Global CEO, highlighting his respect for the company’s past achievements and his enthusiasm for shaping HGS’s future. He emphasized the importance of combining technology with a human-centered approach to create innovative solutions for clients and accelerate the company’s journey towards a digitally-led organization.
During Q4 FY2025, HGS expanded its client base, adding 13 new clients for digital-enabled customer experience solutions and 12 for HRO/Payroll processing. The company also deepened its engagements with over 65 existing clients in areas like intelligent automation, AI, analytics, digital engagement, and cloud solutions.
As of March 31, 2025, HGS served 375 active clients in customer experience and digital services, alongside 833 clients in HRO/Payroll processing. The company’s digital media arm, NXTDIGITAL, has over 6 million customers via its digital television and broadband services.
HGS’s employee headcount stood at 18,347, with operations spanning nine countries and 32 global delivery centers. In January 2025, the company launched a new center in Bengaluru to deliver AI platform technology services. Additionally, its digital media operations cover over 4,500 pin codes in India, with extensive fiber networks and over 125 NXTHUBs.
The company received recognition for its corporate social responsibility efforts, including a silver award at the 2025 Stevie® Asia Pacific Awards for its water management project in Ajmer, Rajasthan, and a bronze award for innovative technology use in customer service. HGS Canada and HGS Philippines were also certified as Great Places to Work® in February 2025.
Looking ahead to FY2026, HGS remains focused on digital transformation and cost optimization. Partha DeSarkar, Group CEO, noted the challenges posed by global economic and political factors but emphasized the company’s strategic investments in AI-powered solutions like HGS Agent X and industry-specific offerings in BFSI, consumer & retail, and TMT sectors. These investments are expected to yield significant growth in the coming fiscal year.
Vynsley Fernandes, CEO of HGS’s Digital Media Business, highlighted the growth of the broadband vertical, particularly in Tier-II and Tier-III markets, and the launch of the IPTV service as a key development. He also pointed to the company’s continued focus on expanding leadership and innovation in the media sector to drive future growth.
HGS is a global leader in enhancing the customer experience lifecycle, driving digital transformation, and delivering business process management and digital media solutions. Its core BPM operations integrate automation, analytics, and artificial intelligence with deep industry expertise to provide digital customer experience, back-office processing, contact center, and human resource outsourcing services. The company’s digital media arm, NXTDIGITAL, is India’s leading integrated digital delivery platform, offering satellite, digital cable, and broadband services to over six million customers across 1,500 cities and towns. A part of the Hinduja Group, HGS operates with a “globally local” strategy and employs 18,169 professionals across 10 countries and 33 delivery centers, serving some of the world’s top brands across industries. For the fiscal year ending March 31, 2024, HGS reported a total income of Rs 5,087.8 crore (US$ 614.4 million).
