Hexaware Technologies, a leading IT solutions and services provider, has announced the acquisition of SMC Squared, a specialist in establishing and managing Global Capability Centers (GCCs). This strategic acquisition aligns with Hexaware’s goal of delivering advanced GCC solutions that transcend mere cost savings, focusing on a hybrid human and digital agent-driven model.
With the launch of its new GCC 2.01 service line, Hexaware aims to provide long-term value to its global clients by merging SMC Squared’s extensive experience in GCC setup and operations with Hexaware’s platform-centric IT delivery capabilities. This collaboration will offer clients an innovative mix of AI, digital transformation, and strategic GCC benefits.
SMC Squared has expertise in multiple engagement models, including managed services, build-optimize-transfer, and hybrid solutions, which help reduce operating costs while building GCC teams that align with clients’ strategic goals. SMC Squared’s proven track record in HR, infrastructure, finance, employee well-being, and technology consulting enhances Hexaware’s ability to offer integrated, high-value GCC operations. The two companies expect this partnership to create significant growth opportunities and drive synergies across large accounts in the near future.
“Our clients increasingly demand GCC partners who deliver more than just staffing or infrastructure,” said Amrinder Singh, President & Head – EMEA & APAC Operations at Hexaware. “SMC Squared brings credibility in governance and delivery, as well as the scale necessary for execution in critical areas. This acquisition strengthens our ability to offer long-term value, leveraging both human and digital agents along with our proprietary IT delivery platforms.”
The acquisition comes at a time when the global GCC market is expanding rapidly, with the GCC sector in India projected to surpass $100 billion by 2030. Businesses are shifting toward outcome-based models, seeking partners who can provide stable, scalable, and accountable operations.
“We’re thrilled to join Hexaware and extend our capabilities globally,” said Patricia Connolly, CEO of SMC Squared. “For over a decade, we’ve played a key role in shaping the GCC industry. This acquisition allows us to expand our expertise in AI, analytics, cloud transformation, and enterprise platforms, with an enhanced delivery footprint in Latin America and increased activity in the UK and Europe.”
SMC Squared has worked with some of the world’s top brands across sectors such as manufacturing, finance, healthcare, and consumer goods. One of its prominent clients, Papa John’s International, Inc. (PZZA), has benefitted from the establishment of a fully integrated GCC team.
Michael Wyant, Vice President of Corporate Systems & Enterprise Data at Papa John’s, praised SMC Squared for helping modernize the company’s ERP systems, improve Workday integrations, and build a strong data and analytics infrastructure. “We look forward to continuing our collaboration with Hexaware to accelerate modernization,” Mr Wyant said.
The combined entity now offers a comprehensive GCC services suite, covering everything from advisory and setup to operations and optimization, underpinned by deep talent, consistent delivery, and strong execution. SMC Squared’s tailored models ensure cost-effectiveness while building high-performing teams that align with client goals.
Through a proven recruit-for-fit strategy, the company delivers both quality and productivity, offering measurable economic benefits. Hexaware, a global leader in technology and business process services, is dedicated to helping enterprises drive digital transformation at scale and speed, creating lasting value with every partnership.
Hexaware is a global technology and business solutions company, helping enterprises accelerate digital transformation through innovation, process optimization, and cloud solutions. With operations worldwide, the company supports organizations in adapting to modern technology landscapes.
