HCLTech, a global technology leader, has achieved the highest recognition across all nine evaluated segments in the ISG Provider Lens™ – ServiceNow Ecosystem Partners 2025 report. The company has also been honored as the Customer Experience (CX) Star Performer, earning the highest overall satisfaction score—95 out of 100—among all participating providers in North America, Europe, and the Asia-Pacific regions.
The report highlights HCLTech’s comprehensive capabilities across ServiceNow’s consulting, implementation, innovation, and managed services. This recognition showcases the company’s ability to consistently deliver end-to-end solutions that drive transformation and efficiency for clients across multiple geographies.
“Our approach blends deep consulting knowledge with intelligent automation and GenAI-driven solutions to help enterprises unlock value across the ServiceNow platform,” said Ravi Yeddanapudi, Executive Vice President – Digital Foundation Services at HCLTech. “This acknowledgment is a reflection of the trust our clients place in us and the outcomes we deliver together.”
Jan-Erik Aase, Partner and Global Head of ISG Provider Lens, stated: “HCLTech has earned the top customer satisfaction ranking in our global ‘Voice of the Customer’ survey. Their ability to deliver real-world impact, industry-specific solutions, and trusted partnerships distinguishes them within the ServiceNow ecosystem.”
The ISG report also notes HCLTech’s progress in embedding Generative AI into its ServiceNow offerings to streamline operations and elevate enterprise service management. This has led to the development of industry-specific use cases and solutions tailored to verticals such as healthcare, finance, manufacturing, and telecommunications.
HCLTech continues to scale its global ServiceNow practice with over 223,000 employees in more than 60 countries, and a growing portfolio of services spanning digital, cloud, engineering, and AI. For the 12-month period ending June 2025, the company reported consolidated revenues of $14 billion.
