Daimler India Commercial Vehicles (DICV), a subsidiary of Germany’s Daimler Truck AG, has achieved a two- to three-fold increase in spare parts sales through the implementation of an AI-based system. Named Vruddhi, this solution analyzes truck populations, assesses retention rates, and forecasts demand based on vehicle usage patterns.
Satyakam Arya, Managing Director and CEO of DICV, shared with a magazine that Vruddhi’s advanced forecasting capabilities have significantly improved the company’s aftermarket operations, leading to a 20% enhancement in timely parts deliveries. The system’s ability to factor in business seasonality provides precise demand forecasts, allowing DICV to optimize inventory management and identify upsell opportunities.
Arya noted that Vruddhi also helps pinpoint customers who are overdue for service, enabling targeted outreach to increase parts demand. With customer retention post-warranty at around 80%, DICV’s performance contrasts sharply with the commercial vehicle industry average of 30%.
While traditional statistical methods relied on historical data with recent data weighted more heavily, Vruddhi’s AI-driven approach offers a more dynamic and accurate forecasting model. This investment in AI highlights a broader industry shift towards technological solutions to improve operational efficiency and customer service in a competitive market.
Daimler India Commercial Vehicles (DICV), a subsidiary of Daimler AG, plays a pivotal role in the Indian commercial vehicle market by offering a diverse range of trucks, buses, and special vehicles. Established with a focus on local manufacturing and innovation, DICV operates a state-of-the-art production facility in Oragadam, Tamil Nadu, which serves as a hub for producing high-quality, fuel-efficient vehicles tailored to Indian and international markets.
DICV is recognized for its commitment to sustainability and technological advancement, incorporating cutting-edge features and environmentally friendly solutions into its vehicle lineup. With a robust network of dealerships and service centers across India, Daimler India Commercial Vehicles continues to drive growth and set benchmarks in the commercial vehicle sector, contributing significantly to the evolution of transportation in the region.
