Ashok Leyland, a leading name in India’s commercial vehicle industry and part of the Hinduja Group, has opened its new Uptime Solution Center in Ennore. This cutting-edge facility, equipped with advanced technology and proprietary predictive analytics, is set to redefine the aftersales service experience by maximizing fleet uptime for commercial vehicle operators throughout India.
The new Uptime Solution Center integrates teams from Aftermarket, Vehicle Engineering, and Field Quality to provide proactive support to Ashok Leyland customers nationwide. The center is designed to swiftly diagnose and resolve technical issues, ensuring vehicles spend more time on the road and less time in the shop.
Ashok Leyland’s MD & CEO, Mr. Shenu Agarwal, stated, “The launch of the Uptime Solution Center is a pivotal moment in our commitment to enhancing customer service. We are dedicated to delivering world-class support, and this facility embodies our focus on innovation and excellence. With its advanced technology and expert team, the center is aimed at maximizing fleet uptime and ensuring our vehicles perform at their best.”
Mr. Sanjeev Kumar, President MHCV at Ashok Leyland, added, “The Uptime Solution Center reflects our ongoing pursuit of technological advancement. By combining predictive analytics with real-time monitoring, we are making our vehicles more reliable and our service system more responsive. This center will offer our customers valuable insights into their vehicle’s operations, enabling them to address potential issues proactively and keep their businesses running smoothly. This initiative underscores our commitment to outstanding customer satisfaction.”
Ashok Leyland’s extensive network of over 52,000 touchpoints, including dealers, authorized service centers, parts distributors, and mechanics, is seamlessly connected to the Uptime Center. This integration ensures effective communication and coordination, enabling quick repairs, easy access to parts, and enhanced service support.
With the launch of the Uptime Solution Center, Ashok Leyland continues to set new industry standards, reinforcing its leadership position by transforming the service experience for customers. The center is expected to significantly reduce vehicle downtime, optimize fleet performance, and ensure faster resolution of issues.
